Terms and Conditions

Please read through these booking conditions carefully. The person signing the booking form accepts the terms of these booking conditions on behalf of everyone named on the booking form.

Making your booking

To make a booking, please telephone or email us to check availability and we will hold your place for 7 days. To confirm the booking, please send us a completed booking form with a deposit of 25% per person. (Full payment must be made at time of booking if this is less than 8 weeks before your trip starts.) Payments should be by cheque made payable to ‘Holidays with Heart'.

The deposit paid for the holiday is accepted as a first instalment of the charge. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible.

If accepted, a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form. Any contract is made between us when we send this confirmation.

Changing your booking

If after your booking has been confirmed you wish to transfer to a different departure date, we will make every effort to satisfy your requirements provided that written notification is received from the person who signed the booking form, and not later than the date on which balance of the original holiday price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original holiday and a new booking for a different holiday, and the cancellation charges set out below will apply.

If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another person, you can do so, provided that this is not later than 30 days before departure, and provided this does not conflict with room sharing arrangements where these are gender-specific.

Making payment

We will send you an invoice for the balance, due 8 weeks before the holiday starts. Should the balance not be received by the due date, your place may be released, and our cancellation policy will apply. Payments must be made by cheque, made payable to ‘Holidays with Heart'. We guarantee that the price of your holiday will not be subject to alterations or surcharges once the booking has been confirmed.

If we have to alter your holiday

If we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor, we will, where possible, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as set out below.

When an alteration is a major alteration (and a major alteration is an alteration which, e.g. involves changing your accommodation), we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay you (which in this circumstance means we will pay each individual in the group) compensation on the scale shown below (on the assumption that the full balance has been paid).

Safety

In the interest of safety you must undertake to follow the instructions or guidance of your activities guide.

You should advise us at the time of booking if you have any medical condition or are taking medication that may affect you and that we may need to know about.

Parental responsibility

Parents or guardians undertake to accept full responsibility and supervision of their children at all times.

Insurance

We suggest you arrange insurance to cover personal accident, cancellation of your holiday by yourselves or ourselves, loss of personal effects and personal liability and that you obtain a European Health Insurance Card from the NHS. Holidays with Heart do not accept responsibility for illness, injury or loss of possessions.

If we have to cancel your holiday

If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday or withdrawing from the contract and accepting a full refund of all monies paid.

We shall not cancel a holiday after the date when the payment of the balance becomes due, unless you default in payment of an outstanding balance or unless it is necessary for us to do so as a result of force majeure.

Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, and specifically relates to the illness or injury of either of us since we are integral to the holiday (and particularly guided tours) but also includes war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.

Should you need to cancel

Because of our intimate size, any cancellation affects us significantly and we adhere to a cancellation policy. Please tell us about your cancellation in writing. From the date we receive written cancellation from you the following policy will apply;

Flights

Holidays with Heart does not arrange flights, however, since collective transport from Madrid airport is to be arranged, we will advise on flights that should be taken in order to meet as a group on time and travel to our destination together. Holidays with Heart is not responsible for missed flights or delayed arrival at Madrid after an agreed time. In such a case, Holidays with Heart will help with alternative travel arrangements but does not hold itself responsible for extra expenses incurred. Such extra travel expenses will be the sole responsibility of the travellers.

TOP